Unable to log into xFlow/Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

IncidentMS_debug.log and stdlog from secondary don't show any error.

stdlog from primary shows: play_service is still unknown after XXX seconds

F12 Console tab shows: Not able to reach the server. It's either not configured properly or down

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Cause

Unknown cause

Resolution

Workaround:

Restart environment: Stop primary, Stop secondary, Stop xFlow, Start secondary, Start Primary, Start xFlow

Additional Information

Troubleshooting xFlow Interface