Moving select objects from SDM 14.1 across to 17.3
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Moving select objects from SDM 14.1 across to 17.3

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Article ID: 219515

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Trying to move PCAT objects from a SDM 14.1 instance over to 17.3 and was wondering if there's any easy way to fill property table of a PCAT/ISS object?

Environment

Release : 17.3

Component : Svc Desk Database

Resolution

This is an unsupported activity as there are substantial differences between these two releases of SDM in terms of their database schema design.  There are also a large number of tables that are associated between the problem category table and property tables which can present a severe risk for data corruption or missing referential data, hence why transferring data in such a fashion is not advised and unsupported.