Disable PAM integration during a migration

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Running the wizard to execute the upgrade, it detects there is an integration win CA PAM.  The check mark is grayed out and checked ON.  The interest is to only upgrade CA Service Desk, and with the "CA Process Automation Integration" option unchecked.

Environment

Release : 17.3 or higher

Component : SVC DESK UPGRADE

Resolution

Stop the installer, then access the backend MDB database using a DB client utility, such as SQL Server Management Studio.

Modify the "sdm.itpam.integration" setting in the al_cdb_configurationparameters table to set this to "0".  This should allow the PAM integration to be disabled during migration work.

UPDATE al_cdb_configurationparameters set configvalue = 0 where configkey = 'sdm.itpam.integration'

 

Commit the change, then try the installer again.

Additional Information

Backup the database prior to making such changes