Services stopped after OS maintenance

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

BG services stopped after Microsoft KB update, we had to restart them. Why does this happen?

Environment

Release : Any

Resolution

• We recommend the Clarity services to be stopped before every OS Maintenance update. This is best practice
  • Once maintenance is completed, start them back.
• If you are not able to stop services, we recommend to check them after the maintenance to ensure they are running properly.