Unable to connect to remote IIB syste using IIB monitor extension

Products

• DX Application Performance Management
• DX APM SaaS
• CA Application Performance Management (APM / Wily / Introscope)
• CA Application Performance Management Agent (APM / Wily / Introscope)

Issue/Introduction

Whilst testing the new IIB agent against a remote server i.e. we were using local agent connection to a Broker/QMGR on the same server before and all is good.

I see a problem when trying to connect remotely:

6/04/21 11:42:41 AM BST [ERROR] [IntroscopeAgent.iib-ia] Broker BROKER01_IN broken connection!The Integration Node could not be reached. Please check that the Integration Node has been started and check that the Web Admin Listener has started. The following exception was reported: Connection refused

com.ibm.broker.config.proxy.ConfigManagerProxyLoggedException: The Integration Node could not be reached. Please check that the Integration Node has been started and check that the Web Admin Listener has started. The following exception was reported: Connection refused

I changed the value in the bundle.properties file to:

introscope.agent.iib.profiles.BROKER01_IN.broker.localconnection=false

and get an issue with the connection. I cant see any entries in the remote QMGR side with the agent trying to connect remotely

Environment

Release : 20.2

Component : APM Agents

Resolution

The customer wanted to exploit the MQ connection to get to the IIB broker but this is not possible. A remote connection needs to be made via the Web Admin Interface which the customer has disabled.

It is therefore necessary to run the agent local to the broker and use the local connection mechanism of the agent.