Outages in Report Mananger are Inaccurate

Products

• CA Spectrum

Issue/Introduction

We are seeing devices outages lasting over a month that are inaccurate.

Environment

Release : 20.2

Component : Spectrum Reporting

Resolution

It appears those are all ports.

Ports will go down, typically, with event code 10d66.

Event 10d67 is the clearing event:

The issue appears to be that you guys have turned off logging for 10d67:

Because that event is not logged, SRM is never seeing those ports come back online.

You will need to remove that entry from the custom/events/eventdisp file. Or edit the event in the Event Configuration to be stored in the historical database.

This will not be retroactive since the conditions have already happened.