SpectroSERVER crashes with "An application fault has occurred" error and memory dump

Products

• CA Spectrum

Issue/Introduction

SpectroSERVER crashed with following output:

Jun 12 10:53:56 ERROR TRACE at CsIHPrtIPLS.cc(1090): Waited 60000ms for IPLS evaluate lock for mh: 0x13156cb, continuing without lock

Jun 12 10:54:56 ERROR TRACE at CsIHPrtIPLS.cc(1090): Waited 60000ms for IPLS evaluate lock for mh: 0x13156cb, continuing without lock

An application fault has occurred.

Saved full memory diagnostic file to 'E:\CA\Spectrum\SS\support\SpectroSERVER.mdmp'

Saved compact diagnostic file to 'E:\CA\Spectrum\SS\support\SpectroSERVER_20210612_1717.dmp'

Appending thread state information to .moot.trace file

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

Patches have been applied to one of the landscapes in the Distributed Spectrum System (DSS) environment but not on any others in the DSS. This binary mismatch is causing instability in the DSS as a result.

All SpectroSERVERs in a DSS must be patched to the same patch level so apply the patches consistently across all of them.