MSSQL Project and Idea list very slow on Compatibility 130/150
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MSSQL Project and Idea list very slow on Compatibility 130/150

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Article ID: 219361

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Performance Issue. Project and Idea list page is very slow on SQL Server in Clarity Classic UI. 

Steps to Reproduce: 

  1. Use a large MSSQL dataset with multiple partitions set up(see environment below)
  2. Connect to Clarity as admin/admin
  3. Go to security.caches and select Flush All
  4. Now go to Home - Projects or Home - Ideas 

Expected Results: The lists to open in a reasonable time (5-10 sec).

Actual Results: Project list and Idea list take anytime from 50 sec - 2.2 min to load for the first time. Subsequent load is 1-5 sec.

Environment

Release : 15.9.2, 15.9.3

Resolution

This is DE61778, fixed in Clarity 16.0.0

Workaround: Change Compatibility levels. When setting Compatibility Mode on the SQL server back to 110, the list loads significantly faster (5-10 for customer and 25 sec for us) . 120 is also slow as 130 and Compatibility 150 is very slow as well.