SDM services wont start after applying windows patches.
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SDM services wont start after applying windows patches.

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Article ID: 219314

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Unable to start CA SDM services after applying windows patches.

Environment

CA Service Desk Manager, All releases

Resolution

It is expected that after applying some windows patches SDM services will not start or can even find some performance issues while accessing SDM.
You have to revert the windows patch applied for SDM services to work properly.

Any windows patches will not be tested internally, so no confirmation will be given on results of applying the patch.
It's recommend to take a proper SDM backup and apply the windows patch.