Disable copy bottom from ServicePoint inteface

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

How to disable the copy function/button on the ticket from the ServicePoint interface

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

Customer found a solution by themselves:

1. open request_edit.xsl

2. Comment the following line as follows:

<!--<portal_button id="copybtn_top" label="{$xslcontent/copy}"/>-->

Additional Information

Please note that ServicePoint customizations are out of scope and thus not support. This example is for illustration purposes and to be used as a guideline. Also, this customization would need to be maintained by clients as a patch/upgrade install might wipe out the customization.