SOI has crashed after install of NIM-UHD-Integration-installer-1.1.1

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SOI has crashed after  install of NIM-UHD-Integration-installer-1.1.1

 

SOI Manager was not coming online.

Can't  access the SOI Manager debug webpage.

 

In the \soi\jsw\logs\soi-mgr_wrapper.log we see the following errors..

 

INFO: At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
INFO   | jvm 1    | 2021/07/10 02:19:54 | java.lang.NoClassDefFoundError: org/jdom/Content
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.spectrum.app.sso.SSOSystemConfig.load(SSOSystemConfig.java:140)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.SSOConnector.start(SSOConnector.java:61)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.ExternalSSOAuth.startInternal(ExternalSSOAuth.java:146)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardPipeline.startInternal(StandardPipeline.java:185)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5578)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1017)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:993)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2003)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.Thread.run(Thread.java:748)
INFO   | jvm 1    | 2021/07/10 02:19:54 | Caused by: java.lang.ClassNotFoundException: org.jdom.Content
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.net.URLClassLoader.findClass(URLClassLoader.java:382)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  ... 18 more
INFO   | jvm 1    | 2021/07/10 02:19:54 | java.lang.NullPointerException
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.io.File.<init>(File.java:317)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.naming.resources.FileDirContext.doGetRealPath(FileDirContext.java:192)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.naming.resources.BaseDirContext.getRealPath(BaseDirContext.java:424)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardContext.getRealPath(StandardContext.java:4840)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ApplicationContext.getRealPath(ApplicationContext.java:453)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ApplicationContextFacade.getRealPath(ApplicationContextFacade.java:334)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.SSOConnector.start(SSOConnector.java:64)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.ExternalSSOAuth.startInternal(ExternalSSOAuth.java:146)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardPipeline.startInternal(StandardPipeline.java:185)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5578)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1017)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:993)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2003)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.Thread.run(Thread.java:748)

 

 

jvm 1    | 2021/07/10 02:09:31 | Jul 10, 2021 2:09:31 AM org.apache.catalina.core.StandardHostValve invoke
INFO   | jvm 1    | 2021/07/10 02:09:31 | SEVERE: Exception Processing /sam/
INFO   | jvm 1    | 2021/07/10 02:09:31 | java.lang.NullPointerException
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at com.aprisma.tomcat.authenticator.ExternalSSOAuth.authenticate(ExternalSSOAuth.java:282)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:566)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at java.lang.Thread.run(Thread.java:748)

Environment

Release : 4.2

Component : SOI Manager

Resolution

SOI Manager was not coming online.

Can't even access the SOI Manager debug webpage.

 

In the \soi\jsw\logs\soi-mgr_wrapper.log we see the following errors..

 

INFO: At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
INFO   | jvm 1    | 2021/07/10 02:19:54 | java.lang.NoClassDefFoundError: org/jdom/Content
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.spectrum.app.sso.SSOSystemConfig.load(SSOSystemConfig.java:140)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.SSOConnector.start(SSOConnector.java:61)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.ExternalSSOAuth.startInternal(ExternalSSOAuth.java:146)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardPipeline.startInternal(StandardPipeline.java:185)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5578)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1017)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:993)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2003)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.Thread.run(Thread.java:748)
INFO   | jvm 1    | 2021/07/10 02:19:54 | Caused by: java.lang.ClassNotFoundException: org.jdom.Content
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.net.URLClassLoader.findClass(URLClassLoader.java:382)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  ... 18 more
INFO   | jvm 1    | 2021/07/10 02:19:54 | java.lang.NullPointerException
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.io.File.<init>(File.java:317)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.naming.resources.FileDirContext.doGetRealPath(FileDirContext.java:192)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.naming.resources.BaseDirContext.getRealPath(BaseDirContext.java:424)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardContext.getRealPath(StandardContext.java:4840)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ApplicationContext.getRealPath(ApplicationContext.java:453)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ApplicationContextFacade.getRealPath(ApplicationContextFacade.java:334)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.SSOConnector.start(SSOConnector.java:64)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at com.aprisma.tomcat.authenticator.ExternalSSOAuth.startInternal(ExternalSSOAuth.java:146)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardPipeline.startInternal(StandardPipeline.java:185)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5578)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1017)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:993)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2003)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2021/07/10 02:19:54 |  at java.lang.Thread.run(Thread.java:748)

 

 

jvm 1    | 2021/07/10 02:09:31 | Jul 10, 2021 2:09:31 AM org.apache.catalina.core.StandardHostValve invoke
INFO   | jvm 1    | 2021/07/10 02:09:31 | SEVERE: Exception Processing /sam/
INFO   | jvm 1    | 2021/07/10 02:09:31 | java.lang.NullPointerException
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at com.aprisma.tomcat.authenticator.ExternalSSOAuth.authenticate(ExternalSSOAuth.java:282)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:566)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
INFO   | jvm 1    | 2021/07/10 02:09:31 |  at java.lang.Thread.run(Thread.java:748)

 

For some unknown reason, the \soi\tomcat\lib\jdom-1.0.jar was missing.

 

We copy the jdom-1.0.jar file from his dev server and now the SOI Manager comes online.