Some alerts from ConnectorAccelerator not showing in Console.

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SOI 4.2 

Some alerts from ConnectorAccelerator not showing in Console.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The problem is with the SOI Manager not sending any message to the connector that an alert got clear in SOI.

This results in the ConnectorAccelerator cache thinking new alerts are an update instead of new.  Since the alert is an update, the alerts are not being created in SOI.

 

Customer will need to run this steps

Stop SOI (at least manager and UI server)
  Run the following two queries on the database:

  delete from ca_ssa_tags where tagname like '%synchronization.inprogress%'
  delete from ca_ssa_tags where tagname like '%synched.pending%'

  Clear the ActiveMQ data store by removing all files in \SOI\apache-activemq\data\kahadb. 
  Restart SOI (manager first, then UI server)