ADA views not showing in capc

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

ADA views not showing in CAPC

Bar charts for network application or server not showing in CAPC report pages

 

in PCService.log;

com.ca.im.portal.plugins.rib.models.RIBHorizontalTimeBarChartModel
      | Model 20010_2: viewTree.render
java.lang.ArithmeticException: / by zero
at com.ca.im.portal.plugins.rib.models.RIBHorizontalTimeBarChartModel$RIBHorizontalTimeBarChartModelCallable.adjustBucketStartEndTimes(RIBHorizontalTimeBarChartModel.java:1474)

Environment

Dx NetOps Performance Management 20.2

Cause

Time Bar issue when ADA processes a resolution that is not determined - No Data to Display

Resolution

Upgrade to NetOps 21.2.1

Additional Information

The fix is Performance Center using the time range, instead of what ADA returns, to determine resolution.