Activities cannot be cleared from monitoring tab, OWP at 100 usage
Article ID: 219242
Updated On:
Products
Issue/Introduction
A client shows a number of activities that are "ENDED_OK" but cannot be removed with deactivate or deactivate(forced).
Client 0 shows something like this in the Administration Perspective -> Clients
Everything is set up correctly for them to be de-activated
One WP is at 100 for B.01, B.10, and B.60
Adding the role column from Administration the Automation Engine Management tab, the upper right corner shows that the WP at 100 is the OWP
Environment
Release : 12.3
Component : AUTOMATION ENGINE
Cause
OWP is caught in a loop with deactivation
Resolution
The behavior described often indicates that the OWP is stuck in a deactivation loop. To resolve this:
- Right-click on the task stuck in the activities window, choose Modify -> Modify Status Manually
- Update the status to "ENDED_CANCEL - manually cancelled" and click the "Modify Status Manually" button
- Right-click the object in the activities window again and choose De-activate
Additional Information
There is another article regarding OWP being at 100% if the above does not work. There was a bug affecting the WPs on versions previous to 12.3.4, 12.2.7, and 12.1.9. That article discusses a much more in-depth troubleshooting process: https://knowledge.broadcom.com/external/article?articleId=198905
If neither of those resolves the issue, use the following steps and open a support case to further investigate:
If after updating the statuses, the OWP is still at 100 usage, please set a trace for about 3 minutes, following these steps:
1) Go to administration perspective, then to Automation Engine Management
2) Right-click a single WP and choose "Advanced Options"
3) Change TCP/IP to 2 and Database to 4, be sure and uncheck the "Memory Trace" option on the right-hand side
4) Click Apply
5) Let this run for about 3 or 4 minutes
6) Stop the trace following steps 1 through 4 above, but changing tcp/ip to 0 and database to 0
Then please send all WP logs and traces ending in 00.txt and all CP logs ending in 00.txt
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