Sybase probe not working - max restarts error - will not run

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

sybase probe will not start at all and the log only contains a single line:

Jul  7 16:17:03:162 [139898649540416] Controller: Max. restarts reached for probe 'sybase' (command = sybase_monitor)

Environment

Release: Any
Component: sybase probe 

Cause

Environment setup is required with Sybase Team 

Resolution

Check the following and ensure all prereqs are met

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/bigdata-databases-and-storage/sybase-sybase-monitoring/sybase-sybase-monitoring-release-notes.html#concept.dita_3ddf881bed36d28f21314ad265f8b2559f7d963f_ProbeSpecificSoftwareRequirements

Especially the following:

Libraries and Variables: The probe requires the following library configurations:
libstdc++ 5 library must be present on the robot platform.
Sybase libraries and environment variables must be set in the system path. For more information, see the Configure Sybase Library Path section.

most likely you would need to run the following on this server (dependent on OS):

yum install compat-libstdc*

which would install the libstdc++ libraries.

Next you have to set some information in the controller GUI in IM -- see screenshot below to locate 'Environment' tab:

In this section right click to add new robot environment variables per:

sybase probe installation considerations

Variables that need to be set. All settings to include all library paths need to be set in the robots configuration:

LD_LIBRARY_PATH =  .:$LD_LIBRARY_PATH:opt/sybase/ASE-15_0/lib:/opt/sybase/DataAccess64/ODBC/lib:/opt/sybase/DataAccess/ODBC/lib:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/opt/sybase/ASE-15_0/lib:/opt/sybase/DataAccess64/ODBC/lib:/opt/sybase/DataAccess/ODBC/lib:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p
SYBASE = /opt/Sybase
SYBASE_ ASE = ASE-15_0
SYBASE _JRE_RTDS = /opt/sybase/shared/SAPJRE-7_1_011_64BIT
SYBASE_OCS = OCS-15_0
SYBASE_WS = WS-15_0
SYBROOT = /opt/sybase

Depending on the version of Sybase ASE you install it may be something like this:

LD_LIBRARY_PATH = .:$LD_LIBRARY_PATH:/opt/sap/ASE-16_0/lib:/opt/sap/DataAccess64/ODBC/lib:/opt/sap/DataAccess/ODBC/lib:/opt/sap/OCS-16_0/lib:/opt/sap/OCS-16_0/lib3p64:/opt/sap/OCS-16_0/lib3p:/opt/sap/ASE-16_0/lib:/opt/sap/DataAccess64/ODBC/lib:/opt/sap/DataAccess/ODBC/lib:/opt/sap/OCS-16_0/lib:/opt/sap/OCS-16_0/lib3p64:/opt/sap/OCS-16_0/lib3p
SYBASE = /opt/sap
SYBROOT = /opt/sap
SYBASE_JRE_RTDS = /opt/sap/shared/SAPJRE-8_1_097_64BIT/
SYBASE_ASE = ASE-16_0
SYBASE_OCS = OCS-16_0
SYBASE_WS = WS-16_0