Forward Case Alerts to another Case Manager
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Forward Case Alerts to another Case Manager


Article ID: 219140


Updated On:


CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)


Can Advanced Authentication case manager alerts be forwarded to another case manager tool used by our enterprise fraud management team?  They use a different case management system and we currently use some other products that forward alerts to it.


Release : 9.1

Component : AuthMinder(Arcot WebFort)


Our Case management does not forward alerts to another systems but only maintains in our DB, there is no mechanism to forward those and additionally we do not know what other case management is expecting format wise.

This will be an enhancement request in the product and if you want this feature then please raise the Enhance request in Broadcom communities and engage with the Account team who can help prioritizing this.

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