How to copy Reporter PCAP and diagnostics archive files to a local machine for analysis

Products

• Reporter-VA
• Reporter

Issue/Introduction

Reporter "pcap" and Diagnostics archive files have to be copied to a local machine for analysis and troubleshooting.

Resolution

1. Enable Reporter FTP server (article ID: 169375), connect via WinSCP (FTP connection) and create "ReporterLogs" folder.
   
   
2. Upload already taken PCAP file thanks to:
   
   reporter# pcap transfer ftp://x.x.x.x/ReporterLogs/myNewPCAP.pcap myFTPusername
   
   Replace x.x.x.x with Reporter IP address:
   
   
   
   
3. Create and upload to the Reporter FTP server a new Diagnostics archive executing:
   
   reporter# diagnostics service-info send-url ftp://x.x.x.x/ReporterLogs
   
   Replace x.x.x.x with Reporter IP address:
   
   
   
   
4. Copy the files from Reporter FTP server "/ReporterLogs" directory to the local machine for analysis then upload them to "https://support.broadcom.com" technical support case if required: