Enforce Fails to Start

Products

• Data Loss Prevention Enterprise Suite
• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

You perform a new Enforce Installation and the Symantec DLP Incident Persister Service fails to start.

You may see the following message when trying to start the services, 

You may also see this in the IncidentPersister0.log file, 

[com.vontu.incidenthandler.IncidentPersister.start] Unexpected error starting Incident Persister. java.lang.RuntimeException: Invalid JDBC configuration file

and, 

Caused by: java.nio.file.NoSuchFileException: C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.8.00000\Protect\config\EncryptedPropertiesFilesEncryptionKey.key

[com.vontu.incidenthandler.IncidentPersister.main] Exiting incident persister process with error java.lang.RuntimeException: Invalid JDBC configuration file

Environment

Release : 15.8, 15.8 mp1.

Component : Enforce Server

Cause

There were services from a previous version of Enforce server which remained and are in an automatic startup type.  

Resolution

You must remove the previous version DLP Enforce server services.