CEAPM Agent looping while connecting.

Products

• CA Application Performance Management SaaS

Issue/Introduction

There are nine messages that loop through repeatedly in both cases.  This seems to prevent the reporting of metrics.

VERBOSE¨ ÝIntroscopeAgent.ConnectionThread¨ Attempting to connect to Introscope Enterprise Manager fqdn:443,com.wily.isengard.postofficehub.link.net.HttpsTunnelingSocketFactory (1).
INFO¨ ÝIntroscopeAgent.Agent¨ Transaction Tracer sampling interval has been set to 120 seconds.
INFO¨ ÝIntroscopeAgent.Agent¨ Transaction Tracer samples per interval has been set to 1.
INFO¨ ÝIntroscopeAgent.Agent¨ AutoTracingTriggerServiceBean activated.
INFO¨ ÝIntroscopeAgent.IsengardServerConnectionManager¨ Connected controllable Agent to the Introscope Enterprise Manager at fqdn:443,com.wily.isengard.postofficehub.link.net.HttpsTunnelingSocketFactory. Host = "DEV1",
 Process = "Cross-Enterprise APM Process", Agent Name = "Cross-Enterprise APM Agent", Active = "true".
INFO¨ ÝIntroscopeAgent.ConnectionThread¨ New list {}@0 downloaded from fqdn:443,com.wil
 y.isengard.postofficehub.link.net.HttpsTunnelingSocketFactory
INFO¨ ÝIntroscopeAgent.Agent¨ New list accepted
INFO¨ ÝIntroscopeAgent.ConnectionThread¨ Connected to fqdn:443,com.wily.isengard.postof
 ficehub.link.net.HttpsTunnelingSocketFactory in allowed mode.
INFO¨ ÝIntroscopeAgent.Agent¨ AutoTracingTriggerServiceBean passivated.

Environment

Release : SAAS

Component : APM SAAS ENTERPRISE

Resolution

Change Xms values to be equal to Xmx in Agent JVM arguments . From 256m to 512m.