Process Failures in GCP Environment

Products

• Clarity PPM SaaS

Issue/Introduction

Process instances are failing in the Production environment with the following error in the BG logs:

BPM-0515: Internal Process Engine Error. Contact your site administrator (The object with name 'thisProject' refers to an object type 'project' that is not registered).

 

 

Environment

Release : 15.9.2

Component : CA PPM SAAS BUSINESS PROCESS MANAGEMENT

Resolution

1. Obtain and review the PostgreSQL Badger report.

2. Run the following SQL to review the process instance failures.
SELECT 
a.id, a.process_version_id, a.status_code, a.start_date, a.initiated_by,
a.end_date
FROM bpm_run_processes a
WHERE 1=1
--and a.process_version_id = xxxxx
AND a.initiated_by in (select id from CMN_SEC_USERS where id = xxxxx)
ORDER BY a.start_date DESC