Default Data Partition values are not populating intermittently in Xflow interface.

Products

• CA Service Desk Manager

Issue/Introduction

Issue:
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Data Partitions for default values are not populating in Xflow interface.

Environmental Details:
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USRD 17.3 RU6/RU7

Steps:
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-> Set up default Data Partition for any value, for ex: Priority as below

 

-> In GUI new Incident the Priority is populated.

-> In Xflow initially for few tickets once created default Priority is populated as 2, later it stops populating the default value.

   

 

-> Issue noted in both 17.3 RU6 and RU6.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

This is a known defect DE61680 and the fix has been included in 17.3 RU9.