Filter for published docs when using Knowledge export/import
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Filter for published docs when using Knowledge export/import

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Article ID: 218998

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

When we export/import knowledge articles it is importing articles in draft mode and making them published even when we choose only to import published articles. Is there a way to only import published articles?

Environment

Release : 17.3

Component : SDM KNOWLEDGE MANAGEMENT

Resolution

when leveraging the Import/Export utility for Knowledge (Administration tab, Knowledge -> Documents -> Export/Import -> Export/Import Templates) one will need to create a new template and under the template's "Export Filter", under "Additional Filter", enter the argument "STATUS_ID=70".  

The following screencap describes the setting: