OneClick device model shows the Condition as "Unknown" and a "Contact_Status of "Initial"

Products

• CA Spectrum

Issue/Introduction

OneClick device model shows the Condition as "Unknown" and a "Contact_Status of "Initial".

The tabs in the Component Detail panel are greyed out.

Right mouse click on the model shows the Delete menu pick is greyed out.

Running the "show devices" Command Line Interface (CLI) command does not show the model.

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Cause

The most likely root cause of the issue is SpectroSERVER database corruption.

Resolution

Reinitialized to the legacy.SSdb catalog and then loaded the models only from a recent database save.

1. Log into the SpectroSERVER system as the user that owns the Spectrum installation

2. Shutdown the SpectroSERVER as normal

3. If on Windows, start a bash shell by running "bash -login"

4. cd to the $SPECROOT/SS directory and enter the following command to load the catalog only from the legacy.SSdb

../SS-Tools/SSdbload -c legacy.SSdb

5. Load in the models only from a recent SpectroSERVER database save. Make sure the database save is uncompressed. The following is an example. Replace <SSDB> with the filename of the uncompressed SpectroSERVER database file name.

../SS-Tools/SSdbload -m <SSDB>

6. Start the SpectroSERVER as normal and verify the models no longer exist

Additional Information

NOTE: There is a risk of losing catalog changes when loading the catalog from the legacy.SSdb database.

The legacy.SSdb is the database save created after upgrading the SpectroSERVER version.

If catalog changes were made since the last SpectroSERVER upgrade, loading the catalog from the legacy.SSdb will not contain these changes.

Catalog changes include any SpectroWatches created or Model Type Editor (MTE) changes done post upgrade.