How to change the Icon of CI on Vizualizer.
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How to change the Icon of CI on Vizualizer.


Article ID: 21895


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



These are the updated instructions to change the visualizer icon for CMDB families in 12.7 and 12.9.


Release: CMDB 12.9,14.X 17.X
Component: Visualizer 



  1. Open '' and comment out the line (with a #) that corresponds to the family you would like to change the icon. The file is located in $NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer\WEB-INF\classes\com\ca\cmdbvisualizer\config.
  2. Open ' and add the family class and image name (i.e. 300002=new_hardware_server.jpg). This file is also located in $NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer\WEB-INF\classes\com\ca\cmdbvisualizer\config.
  3. Create a resource subdirectory under $NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer and place the image file mentioned in step #2 above into it.
  4. Restart the Service Desk Manager service.