ENC Agent - Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

Execution of SD Jobs on Agents connected with ENC are failing with this error :

Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

Environment

Client Automation - All versions.

Cause

This problem could occur if Agent "knows" its scalability server with its ip address instead its name or fqdn

This command executed on Agent should return the name or fqdn of scalability server

ccnfcmda -cmd Getparametervalue -ps itrm/agent/solutions/generic -pn serveraddress

In below example, the command returns an ip address. This is causing problems when Agent is using ENC :

 

Resolution

Change the configuration of Agent by executing this :

ccnfcmda -cmd Setparametervalue -ps itrm/agent/solutions/generic -pn serveraddress -v <Scala_Name_of_fqdn>

Example :