"Could not validate the given settings" error occurs while trying to install/upgrade ITCM r12.5

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following error occurs while trying to install/upgrade CA IT Client Manager r12.5:

"Could not validate the given settings. Could not contact database 'mdb' on server <ServerName>' (instance 1433) to achieve this: check server and instance name".

Solution:

Check the version of CAPKI to make sure that it is not older than 4.1.6.

If it is older than 4.1.6, upgrade CAPKI manually by running the following command from the WindowsProductFiles_x86\CAPKI folder on the ITCM r12.5 install media:

setup install caller=CADSMCAPKI

Run the setup again.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: