CCS reporting job error: "Error generating final processed report"
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CCS reporting job error: "Error generating final processed report"

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Article ID: 218849

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Updated On:

Products

Control Compliance Suite Control Compliance Suite Standards Server

Issue/Introduction

When running Collection-Evaluation-Reporting (CER) or report generation job alone, CCS may return the following error:

Message Details
Error generating final processed report.
Error in File ReportTemplate 15052_9652_{GUID}.rpt:
Invalid parameter value: exceeds the Min or Max or conflicts with existing value or edit mask

The data has been collected and evaluated without issues but generating the final report failed.

Environment

CCS 12.5.1

SCU 2021-1

Cause

The Crystal Reports, which is used to process and generate reports in CCS, returns an exception when the system locale is set to Hungarian.

This is caused by the specific date and time format on Hungarian systems: "2021. 06. 22. 11:47:49"

Resolution

Change the system locale from Hungarian to English and reboot the server. The report should be generated without any issues.

Additional Information

n/a