FEATURE REQUEST: Include the ability to display a message notifying sender of potential mismatch signatures when multiple email accounts are being used

Products

• Encryption Desktop Corporate Powered by PGP Technology
• Encryption Desktop Powered by PGP Technology
• Encryption Desktop Professional Powered by PGP Technology
• Encryption Desktop Storage Powered by PGP Technology

Issue/Introduction

Symantec Encryption Desktop has the ability to "proxy" a POP/IMAP account for automatic email encryption when downloading emails to the mail client.  It also has the capability to encrypt/decrypt email automatically for MAPI so that all the manual labor is removed.  

The process is straightforward for users who have a single email address, but if you have multiple email addresses, this can add some complexity into the equation such when the user is signing email.  When an email is signed, you sign with a key and specific email address.  

When an email is sent out, it is always going to be for the this single email account.  This feature request is to be able to handle two email accounts so that when you are signing, you receive a notification popup stating the user will be signing with an unmantched key:

"Warning: The email in your PGP signing key does not match the email address in your profile. Recipients will have difficulty verifying the signature."

 

This is to be able to then choose the correct email address/key to sign with so that it will match with the email account you are sending from.

 

Resolution

Symantec Enterprise Division is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Enterprise Division to be addressed in a forthcoming version of the product.    

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also submit a new ticket to Symantec Enterprise Support to receive a direct update from our team or to have your organization added to the list of companies that desire this Feature Request.

Additional Information

ISFR-1762, EPG-23757