Support Bridge application hangs while trying to login with the error messages in stdout_2011xxxx.log as below:"30 Aug 2011 13:58:44,218 http-8081-Processor47 ?-Waiting 0s for a connection from the pool: Connection refused - the maximum pool size of 50...

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This situation happens when the maximum pool size of default 50 has been reached and hence may not be possible to more support bridge connections.

Solution:

Increase the MAX_POOL_SIZE in C:\Program Files\CA\SupportBridge\tomcat\webapps\SupportBridgeTC\WEB-INF\web.xml to say 75 and check if you still get the same error message.

</init-param>
       <init-param>
                  <param-name>MAX_POOL_SIZE</param-name>
                  <param-value>50</param-value>
         </init-param>

Save the file followed by re-cycle of services.

Environment

Release:
Component: SVCMGT