Custom MDR button shows in every configuration item

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When you create a new MDR and expect it to show on certain class family configuration items only but it shows on every configuration item. What is the reason?

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

Because the MDB is created using Global as its MDR address so it will display on every configuration item. You would need to change to other value with valid federated id.