CA Endevor SCM Web Services task, WSEWSSTC, hanging after error

Products

• Endevor

Issue/Introduction

After the following messages, the Web Services task (WSEWSSTC) seems to just hang:                                          
SMGR160E  INVALID SOURCE RECORD LENGTH - 02475 EXCEEDS MAXIMUM RECORD LENGTH FOR TYPE - 00080.    

 

Environment

Release : 18.0, 18.1 

Component : CA Endevor Software Change Manager

Resolution

Increase ResponseTimeout parameter (Maximum value is 1200 sec) in your webservices .cfg file. It's time while WS waits for single request processing. If it exceeded, WS will terminate request. It should resolve issue with STC hangs.