Administrator Account Auditing in EEM

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

There around 20 EEM admin users other than the default EIAMADMIN user. There around 300 users who logs into service desk using their username and passwords created in EEM. When the user enters their wrong passwords for 3 times, their accounts are locked. The password reset is done by one of those 20 EEM admins. Is there a way to know, out of 20 EEM Admins who has reset the password?

Environment

Release : ALL VERSIONS

Component : SERVICE DESK MANAGER

Resolution

 EEM doesn't have any audit feature, there is no way to find out which administrator user performed what operations.