SEP mobile app blocking cellular data
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SEP mobile app blocking cellular data

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Article ID: 218660

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Updated On:

Products

Endpoint Protection Mobile

Issue/Introduction

Cellular data got blocked with the installation of Symantec Endpoint Protection (SEP) Mobile app

Environment

SEP Mobile Console with Security Gateway [WSS] integration
Mobile devices using "Telstra " cellular data service.

Cause

The service provider "Telstra" on the mobile device uses only IPV6, and SEP mobile had Security Gateway [WSS] integration through the Policy to Block IP v6 Traffic

Resolution

Reconfigure the Security Gateway [WSS] policies to allow IPV6 traffic.

Additional Information

Refer: ESCRT-7207