Client Automation - Error: Unable to subscribe for notifications with NOID 1.6.1.1 [CMG000010]

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

While opening DSM Explorer the following error occurs:

Unable to subscribe for notifications with NOID 1.6.1.1: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]

or sometimes the following error occurs:

Unable to subscribe for notifications with NOID 1.6.1.1: Session messaging operation timed out. [CMG000010]

Similar messages could appear with different NOID:

Unable to subscribe for notifications with NOID 1.6.1.2: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]
Unable to subscribe for notifications with NOID 1.6.2.1: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]
Unable to subscribe for notifications with NOID 1.6.2.2: Host name could not be resolved. Check the name is correct and the network DNS information is up-to-date. [CMG000010]

Environment

Client Automation - All Versions

Cause

This error occurs when a communication problem occurs between the Explorer and the process cfnotsrvd.exe on the Domain Manager.

Resolution

• On the Remote Explorer machine check if the Domain Manager name is correct using the command:
  
  ccnfcmda -cmd GetparameterValue -ps itrm/adminconsole -pn manager
  
  
• If the name is not correct, it could be updated with the command below:
  
  ccnfcmda -cmd SetparameterValue -ps itrm/adminconsole -pn manager -v <correct Domain Manager name>
  
  
• If the name is correct but it is the Domain Manager alias (but not the OS name) then make sure that you have a line with the alias in the file windows\system32\drivers\etc\hosts on the Domain Manager:
  
  localhost DOMAIN_alias
  or
  127.0.0.1 DOMAIN_alias