Problem Statement: We have enabled https in our dev environment. Whenever we try to access a document stored on the Clarity server (e.g., from the Knowledge Store or from a document search result) or whenever we try to export a list, we are brought to the CSA login page. We also have reverse proxy sitting in between and SSL is processed at reverse proxy.
Steps to Reproduce
Expected Result: Document from knowledge store should be downloaded to the client computer.
Actual Result: User is navigated back to CSA login page
Release : All Support Clarity Release
Component : CLARITY INTEGRATIONS & INSTALLATIONS
During investigation it was found that configuration in the reverse proxy was incorrect. In this specific case
The first two lines need to be removed as that is forwarding the /niku/app traffic to the CSA service.After removal everything worked as expected.
ProxyPass /niku/app http://Reverseproxy.xyz.com:8090/niku/app
ProxyPassReverse /niku/app http://Reverseproxy.xyz.com:8090/niku/app
ProxyPass / http://Reverseproxy.xyz.com:8080/
ProxyPassReverse / http://Reverseproxy.xyz.com:8080/