RepositoryDaemon dies while uploading file.

Products

• CA Service Desk Manager

Issue/Introduction

SUMMARY
=================
SDM 17.2 / RU2 German 

PROBLEM
------------------
RepositoryDaemon dies while uploading file.
Download is running without problems.

ERROR IN STDLOG
----------------------------

TRACE RepDaemon.c 437 CRepDaemon - Msg received method: open_upload_session
TRACE AttmntMng.c 1984 In the beginning of GetLastSubFolder(), dir:D:/Program Files (x86)/CA/Service Desk Manager/site/attachments/default/servicedesk/files
TRACE FileMng.c 1411 MakePath() - The directory 'D:/Program Files (x86)/CA/Service Desk Manager/site/attachments/default/servicedesk/files' exists.
TRACE AttmntMng.c 2015 GetLastSubFolder() - Folder Path:D:/Program Files (x86)/CA/Service Desk Manager/site/attachments/default/servicedesk/files/rep_folder_00043
SIGNIFICANT connmgr.c 2410 Disconnecting client rep_daemon:servername
SIGNIFICANT pdm_process.c 927 Process stopped (D:/PROGRA~1/CA/SERVIC~1/bin/rep_daemon -s rep_daemon:servername return: 255
SIGNIFICANT pdm_process.c 936 Stopped: D:/PROGRA~1/CA/SERVIC~1/bin/rep_daemon -s rep_daemon:servername
ERROR daemon_obj.c 2000 Daemon rep_daemon died: restarting

 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

When win-Directory which contains the repository-data has wrong rights, cannot be written or changed by the user ,  or contains very long path-names, rep_daemon crashes.

Changing the permissions of the directory and removing long path-name files will help rep_daemon not to crash

When the target cannot be written rep_daemon should not crash. rep_daemon should handle this and should write an error.