"no-store” directive is missing from the Response’s Cache-Control header.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

It was observed that the “no-store” directive is missing from the Response’s Cache-Control header:

Configure the server to also include Cache-Control: no-store for post-authenticated pages.

Is there a way to solve the issue?

Environment

Release : 17.0.17.1,17.2

Component : SERVICE DESK MANAGER

Resolution

#Open the command prompt, and change the drive to CA SDM installation drive\bin . 
# Run this below command: 

 Step 1 :  pdm_options_mgr -c -s CACHE_CONTROL 
     -v "private, no-store, no-cache, must-revalidate"
     -a pdm_option.inst 

Step 2 :   pdm_options_mgr -c -s CACHE_CONTROL 
     -v "private, no-store, no-cache, must-revalidate"
     -a pdm_option.inst -t 

Step3: Recycle services.

# Try open nx.env file and look for cache_control variable. 
# Access sdm url, from any web debugging tool should find "no-store " header.