UIM Connector goes from initializing to offline status

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The UIM connector goes from initializing to offline and never goes online. 

Environment

Release : 4.0

Component : Service Operations Insight (SOI) Manager

Resolution

UIM was sending a large number of alerts to the UIM Connector constantly.

 

Needed to improve UIM connector performance by 

A) Enabled PerformDeltaProcessing 

B) Set sendAllUpdates to false

C) Disabled dns_resolution

 

1) Stop the CA Catalyst Container CatalystConnector service
2) Delete all files in \Catalyst\CatalystConnector\containerls-store\
3) Delete all files in \Catalyst\CatalystConnector\container\registry-cache\
4) Delete \Catalyst\CatalystConnector\container\data\Core\<hostname>_CA_00050-AlarmCache.ub
5) Delete all files in \CA\Catalyst\CatalystConnector\jsw\bin\activemq-data\localhost\KahaDB\
6) Empty the Hub queue from the UIM Console.
7) Start the CA Catalyst Container CatalystConnector service