Installing Jasper 7.1.1 Java Version supported has a "FAIL" status
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Installing Jasper 7.1.1 Java Version supported has a "FAIL" status


Article ID: 218317


Updated On:


CA Service Operations Insight (SOI)


SOI Jasper Version: Jasper 7.1.1

SOI Version: SOI 4.2


Trying to install Jasper 7.1.1 and in the Installation Prerequisites window, Java Version supported has a "FAIL" status


Release : 4.2

Component : Service Operations Insight (SOI) Reports


In the CABusinessIntelligence_install_2021_06_25_08_40_40.log, I see the following error

2021-06-25 21:05:24 INFO  ValidateJavaHome.checkJavaHome():213 - Looks like javapath is empty, hence reading from JAVA_HOME
2021-06-25 21:05:24 INFO  ValidateJavaHome.validatJavaVersion():137 - JavaHome : C:\Program Files\Java\jdk1.8.0_121\bin
2021-06-25 21:05:24 DEBUG ValidateJavaHome.validatJavaVersion():152 - Java Home : C:\Program Files\Java\jdk1.8.0_121\bin
2021-06-25 21:05:29 ERROR ValidateJavaHome.isjavaEight():82 - Validating JAVA version Cannot run program "C:\Program Files\Java\jdk1.8.0_121\bin\bin\java": CreateProcess error=2, The system cannot find the file specified


The system has variable pointing to the wrong path.

Jasper installation does not require a pre-install Java since it will use the JRE that came with the Jasper install media if it can't detect existing Java install.

Uninstall both JRE and JDK from the system and remove the JAVA_HOME and JRE_HOME variables.


Java Version supported status is now "PASS"