logmon unable to see or access files in directory

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

logmon probe is unable to browse a directory and see the files in that directory.  Also gives error reading the file in the directory.  Is this a permissions issue for logmon?  What file permissions are required for logmon to read?  I assumed since the robot was running as nimbus user with permissions that it would be able to view.

Environment

Release : 20.3

Component : UIM LOGMON

- Robot 9.33

- logmon probe v4.11

Cause

- file permissions

Resolution

The Linux admin did a chmod 775 on the scripts directory to change the file permissions which were set as 770 originally, and then the files could then be seen and accessed.

The issue was not reproducible after setting the owner/group to nimbus and directory/file permissions to 770.