How to find Cloud SWG Tenant ID

Products

• Web Isolation Cloud

Issue/Introduction

The Cloud SWG tenant ID is required to integrate your Cloud SWG tenant with Web Isolation Cloud.

Resolution

There are a few options to get this tenant info:

a) If you have the WSS Agent, check the Support logs and search for the 'Customer ID' string. This value will be the tenant ID for your tenant.

b) If you do not have WSS Agents, you can get the info through the Cloud SWG Portal using the following steps:

1. Log into the WSS Portal
   
   
2. Go to Account Configuration -> Reporting Settings -> Log Export
   
   
   
   
3. Select SG as a Data Source and either ELFF or CSV for Export Type
   
   
4. View/Edit the Fields included in Download
   
   
5. Verify that x-bluecoat-request-tenant-id is included in the file.
   
   
   
   
6. Choose a date and time period, you only need a single line so set the time period to one hour.
   
   
7. Select a log and click download.
   
   
8. The file link will be emailed to you. If you do not receive the email within an hour please check your spam folder.
   
   
   
   
9. Find the column and the WSS tenant ID should be 5 digits or longer and numbers only.