401 error intermittently when going to any clarity environment - including environments WITHOUT SSO

Products

• Clarity PPM SaaS

Issue/Introduction

Can you check what happened. I am having issues with prod and UAT. I get below screenshot and when I enter my OTP it gives me below screen:

 Access Denied (authorization_failed)

"Your request was not authorized, please contact the helpdesk at ######"

 

 

Environment

Release : 15.9.2

Component : CA PPM SAAS 

Cause

Proxy server challenge failing

Resolution

har file trace showed an NTLM challenge.

Clarity does not use NTLM and could not possibly challenge the user like this

Server's response

Full response:

401 Unauthorized http/2.0

Incomplete response received

The size of the body received is smaller than the one declared on the response headers

More info about HTTP status codes in Wikipedia .

Chrome error

net::ERR_INVALID_AUTH_CREDENTIALS

Headers:

• cache-control no-cache
• content-length 771
• content-type text/html; charset=utf-8
• pragma no-cache
• set-cookie ###################

Additional Information

Check with your local IT team on the Proxy logs and configuration

This is not a Clarity issue