cohesity_monitor probe configure resource tree is blank

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

cohesity_monitor seems to be working in that the log shows it is monitoring and alarms are coming in as they should but the probe configure shows no resource items under the profile. The log has:

Jun 24 09:40:29:167 [Data Collector - TEST Cohesity, cohesity_monitor] Trying to request new token.
...
Jun 24 09:40:29:288 [Data Collector - TEST Cohesity, cohesity_monitor] Unexpected response from url /public/stats/tenants.
Status code is 403
Response is HttpResponseProxy{HTTP/1.1 403 Forbidden [Cache-Control: no-cache, no-store, must-revalidate, Content-Type: application/json, Pragma: no-cache, Referrer-Policy: strict-origin-when-cross-origin, Strict-Transport-Security: max-age=31536000; includeSubDomains, Vary: Accept-Encoding, X-Content-Type-Options: nosniff, X-Frame-Options: SAMEORIGIN, X-Xss-Protection: 1; mode=block, Date: Thu, 24 Jun 2021 13:40:29 GMT] [email protected]}

Content: {"errorCode":"KPrivilegeError","message":"A required privilege is not held by the user"}

Environment

Release : 20.3

Component : UIM COHESITY_MONITOR PROBE

Cause

This is an invalid error returned when the Cohesity environment does not have an organization defined, and Cohesity support has been notified. 

Resolution

Resolved in cohesity_monitor 1.00hf1

available in:

cohesity_monitor Probe Error when testing connection.
Article Id: 216055
https://knowledge.broadcom.com/external/article?articleId=216055