When running the Information Centric Analytics' (ICA) RiskFabric Processing job, RiskFabric Intraday Processing job, a RiskFabric_IW_DataSourceQueryID_<ID> job, or the Bay Dynamics AD Connector job, a job step fails and returns an error similar to the following:
Unable to start execution of step <step_id> (reason: Error authenticating proxy <domain\account>, system error: The user name or password is incorrect.). The step failed.
Unable to start execution of step <step_id> (reason: Error authenticating proxy <domain\account>, system error: The referenced account is currently locked out and may not be logged on to.). The step failed.
Release : 6.x
Component : RiskFabric Processing, RiskFabric Intraday Processing, Bay Dynamics AD Connector Job
The credentials provided for one of the proxy accounts used by RiskFabric are invalid. These proxies are:
This error often follows a change or update to the ICA service account password in Active Directory (AD).
If the service account is locked-out in AD, work with your AD administrator to unlock it.
If the account password has changed, follow this procedure:
RiskFabric
relational databaseTo update all instances of the service account password following a service account password reset or change, follow the procedures documented in the knowledgebase article Update ICA services credentials and data source credentials.