Threshold profiles / events not working after migration to new operating system

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

Have migrated Performance Management r3.7 from RHEL 6 to RHEL 7.5.  All seems to be OK except no events are coming. 

 

Environment

Release : 3.7

Component : ACTIVE DIRECTORY & EXCHANGE SERVER AIM

Cause

Firewall issues and maybe IP address was not correct.

Resolution

Check the following:

If firewall enabled then 8281 port should be open (NetOps Portal).  At the command prompt run:

firewall-cmd --list-all

Check the ports line you should see  8181/tcp 8381/tcp 8382/tcp 8281/tcp

In this scenario the 8281/tcp was missing from the list above, the first 3 ports were displayed.

 

 

Other checks we did were as follows:  

In browser and run the following:

http://DA:8581/rest/emregistration

 

Verify the information is correct:

On the DA server run the following command, expected IP is the NetOps server:

curl -v http://<expected IP>:8281/EventManager/EventManagerWS.asmx?wsdl 

Once again verify the information.    

 

 

 

If incorrect run the following:

After the Event Manager has completed a full resynchronization, re-register the Event Manager with the data sources:
Run the following command to log in to MySQL:

/opt/CA/MySql/bin/mysql em -unetqos -ppassword
Run the following command:
UPDATE em.data_sources SET LastEvent = 0, ConsumerID = 0;

The new Event Manager IP address is pushed to the data sources.  Perform a full event manager resync, this can take up to 15-20 mins, global resync. 

Then run the first two commands to verify information is correct.