Modern UX Timesheets - Select Resource Lookup Icon - No Action

Products

• Clarity PPM SaaS

Issue/Introduction

From the 'Review and Approve' page, clicking the Resource Lookup Filter Icon does not show a list of resources to choose from.

Environment

Release : 15.8.1

 

Resolution

In the affected environment, perform the following steps:

1. Get the CMN_SEC_USERS.id of the user having the issue.

2. Run the query for Support review:

select * from CMN_UI_PERSONALIZATIONS
WHERE user_id in (xxxx)
AND component in ('timesheets', 'timesheet', 'mytimesheet')

Check for : /pm/#/timesheets/approve - Review and Approve (timesheet)

3. Backup CMN_UI_PERSONALIZATIONS

4. Run query:

delete from CMN_UI_PERSONALIZATIONS
WHERE user_id in (xxCMN_SEC_USERS.idxx)
AND component in ('timesheet', 'mytimesheet');
commit;