HTTP Status 404 – Not Found When clicking on Generate Access Token OAUTH Authentication

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When clicking on Generate Access Token OAuth Authentication, The Redirect URL it's not working when clicking on "generate access token" button.

 

HTTP Status 404 – Not Found

Message /CAisd/OAuthProcessor

 

 

 

Environment

Release : 17.3

Component : Svc Desk Email

Cause

Post installations steps have not been implemented

Resolution

Implement the post-installation tasks noted under "OAuth 2.0 (Maileater/Mailer) Mandatory Post-Installation Tasks" section and then restart SDM tomcat.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/Installing-CA-Service-Management-17-3-0-4/Post-Installation-Tasks-for-CA-Service-Management-17-3-0-4.html