sdgtw unable to connect with ServiceNow has SAML SSO enabled

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Nim.log showin below error

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ERROR common.GenericSOAPDispatchService: SOAPException thrown: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

ERROR common.GenericSOAPDispatchService: Type of exception thrown in Invoke Try: 'com.ca.integration.normalization.common.NormalizationException': Unknown problem occurred with  message: 'null'
[16/03/21 11:46:00:327 SGT] [qtp1256440269-17] ERROR common.GenericSOAPDispatchService: com.ca.integration.normalization.common.NormalizationException thrown in Invoke With Retry: Exception Message: 'null': attempting call #2

 

Environment

Release : 20.3

SDGTW version 2.24

Servicenow version :

Build name: Paris

Resolution

 ServiceNow has  SAML SSO enabled so probe might not work as direct access to SerivceNow is not allowed.