errors encountered opening probe config in IM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When opening probe configuration in IM, the following errors are encountered.

"CNimListCtrl - FLaunchProbe: Exception thrown" 

"The instruction at <location> referenced memory at <location>.
The memory could not be read."

 

Cause

Anti-virus is causing issues if the %TEMP% folder is not white-listed.

Resolution

The files normally get downloaded to the user's %TEMP% or %TMP% folder.  The security software may be scanning that folder.

Since the Nimsoft folder is omitted from the scan, we can do the following.  For each user's profile, we can modify the environment variables for the user (not the system)

TEMP=C:\Program Files (x86)\Nimsoft\util
TMP=C:\Program Files (x86)\Nimsoft\util

Alternatively, you can use a batch file to launch the IM console:

set TEMP=C:\Program Files (x86)\Nimsoft\util
set TMP=C:\Program Files (x86)\Nimsoft\util
"C:\Program Files (x86)\Nimsoft\bin\NimBUSManager.exe"