User is being taken to Rally SSO login screen when logging into 2.4.4 Excel Add-in

Products

• Rally SaaS

Issue/Introduction

User is being taken to Rally SSO login screen when logging into 2.4.4 Excel Add-in

Resolution

Changed login URL in Excel add-in 

The URL being used initially was (note the info highlighted in yellow) - replace the URL's below with the information from your Rally Subscription SSO information.

https://login.broadcom.com/sso/saml2/<Customer SSO URI>?fromURI=/app/broadcomincexternal_rally_1/exk1gdbaindeR1Jrj1d8/sso/saml&RelayState=noRedirect

 

The correct URL was:

https://login.broadcom.com/sso/saml2/<Customer SSO URI>?fromURI=/app/broadcomincexternal_rally_1/exk1gdbaindeR1Jrj1d8/sso/saml&RelayState=noRedirect

An easy way to troubleshoot this is to check a known good URL from a user that can successfully login against the current non-working URL of the user having this issue.